How do libraries use
evaluation to improve Virtual Reference service?
Four winning entries in the MARS Management of Electronic Resources and
Services (MERS) Committee's first ever Virtual
Poster Session on the Evaluation of Virtual Reference Services share
successes and challenges of the evaluation of Virtual Reference services, and suggest ways that individual libraries can use information gathered to improve services.
· "Are
You A Robot?" And Other Serious Questions
Sean Eads & Karen T. Pardue of AskColorado.
· Measuring
Instruction at the Virtual Reference Desk
Stephanie J. Graves & Christina M. Desai of Southern Illinois University
Carbondale.
· Truing
the Wheel: Designing a refined taxonomy for virtual reference services in
academic libraries
John Dorr & Jannelle Ruswick of the Illinois Institute of
Technology.
· Virtual
Reference, Real Evaluation
Donna Goda & Corinne Bishop,
Please join us un discussing the these posters, and the general topic of
evaluation of virtual reference services, here at the RUSA blog!
