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The definition of reference is the basis for measuring and assessing reference services in libraries. It is critical that the "standard" definition engender trust in order to be applied appropriately. With that in mind, we ask you to comment on this issue in the RUSA blog, at http://www.rusablog.org/blog/_archives/2007/11/14/3352903.html.
There, I have posted the current definition, as well as two other current standards and the two new alternatives.
Given the major changes in libraries today, the Reference and User Services Association (RUSA), a division of ALA, has made it a priority to reconsider the definition of "reference." The official RUSA-approved definition of a reference transaction was adopted in 1984. Although many different groups and organizations have discussed the issue since then, RUSA has not yet officially adopted a new definition.
Members of the Reference Services Section (RSS) have been charged by the RUSA Board to present a proposal for a new definition (or reaffirm the existing def
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